India Mobiles

June 11, 2010 — Barclays Capital, the investment banking division of Barclays Bank PLC, announced today it has chosen Kyiv as the location for its third global technology centre, adding to those already established in Singapore and Prague. EPAM Systems, the largest and most experience software engineering services provider in Eastern Europe, has been selected as the partner to build and operate Ukraine’s most advanced and secure IT facility, with a team of up to 500 IT professionals in Kyiv by the end of 2012. Ukraine was chosen because of the exceptional local technical talent and strong analytical skills available. This investment in Kyiv allows Barclays Capital to further diversify its workforce locations and the firm will grow globally by 800 IT professionals in 2010 with continued growth anticipated over the coming years

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Barclays Capital to build global technology facility in Kyiv to create Ukraine’s largest and most secure technology centre

Vision Helpdesk has launched its official channel on YouTube to show off its  Video Tutorials. A Video Is Worth A Thousand Words. What could be better option to educate our helpdesk users?  so we decided to join YouTube to flash Vision Helpdesk — How To Videos. Vision Helpdesk YouTube Channel : http://www.youtube.com/user/VisionHelpdesk Subscribe to Vision Helpdesk YouTube Channel and learn on how to install, configure and use Vision Helpdesk features..

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Vision Helpdesk’s YouTube Channel Launched

Newtown, PA — June 10, 2010 — EPAM Systems, Inc., the leading software engineering and IT Outsourcing (ITO) provider in Central and Eastern Europe (CEE), announced today that it has been selected as a Preferred Supplier of the Bosch Group, an award in recognition and appreciation of EPAM’s outstanding performance in custom software development and application support during the last 3 years. EPAM has been a development partner to the Bosch Group since 2007, successfully delivering several critical software development projects, the latest achievement being a custom Supplier Relationship Management (SRM) system that replaced multiple legacy applications underpinning the business dealings with tens of thousands of global suppliers and also provides sophisticated SRM specific BI features to Bosch’s executive leadership. The solution was developed and is continually enhanced and supported by EPAM’s engineering teams led by business analysts and engagement management from EPAM Germany, together with engineering teams in Belarus and Russia that provide a balance of domain and process knowledge with technology and quality management skills. “Any client award or recognition is an honor for the whole staff of EPAM. In this case, given the well-known, stringent levels of excellence and quality that the Bosch Group demands globally in all forms of engineering including software, our teams should be exceedingly proud to be recognized in the upper echelons of Bosch’s supplier eco-system with this Preferred Supplier status,” commented Karl Robb, President EU Operations, EVP EPAM Group

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EPAM Receives Preferred Supplier Status from Bosch Group

I attended this event organized by the Chicago Council on Global Affairs VENEZUELA: A COUNTRY WITH MORE FUTURE THAN PAST which featured Henrique Capriles Radonski, Governor of the state of Miranda in Venezuela, (in Spanish with an interpreter) who was awarded the Gus Hart Fellowship focused on Latin America.  He opened with a video that

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Venezuelan governor confronts Chavez

IT Sourcing Europe, a European company specializing in nearshore IT outsourcing consultancy as well as market research and analysis, has announced the completion of its “European IT Outsourcing (ITO) Intelligence Report 2010: Central and Eastern Europe”. This is a comprehensive study of the European IT outsourcing demand and market trends.

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European IT Outsourcing Trends: CEE Gains Momentum

Knowledgebase in Vision Helpdesk is best self help tool that allows your clients to refer various articles category wise. Also when client submits tickets based on their subject string Vision helpdesk shows them relevant knowledgebase articles available and that clients can refer before posting a ticket. Similarly Staff’s can add Knowledgebase articles in ticket reply while replying a ticket.

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Knowledgebase Articles | Vision Helpdesk Video Tutorials

Troubleshoot is nothing but to isolate the source of a problem and fix it, typically through a process of elimination whereby possible sources of the problem are investigated and eliminated beginning with the most obvious or easiest problem to fix. Vision Helpdesk allows you to add troubleshoot help on your client portals – that can help your clients to solve their problems on their own thus reducing the support tickets on your helpdesk.

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How to add Troubleshoot | Vision Helpdesk Video Tutorials

According to a survey conducted by TPI, the leading global sourcing advisory firm, companies have reduced their spend on IT services and business transformation by almost one fifth by turning to outsourcers, thus saving $50 bn. The firm surveyed 120 companies it had advised on sourcing over the last five years. TPI found its clients saved on average more than 33 per cent. After one-time and ongoing management expenses, the savings averaged more than 17 per cent. According to TPI chairman and CEO Michael Connors the majority of businesses, 60 per cent, said that reducing costs was “their number one reason for implementing sourcing strategies”.

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$50 Billion Saved Through Sourcing

Custom fields allows you to extend helpdesk forms with additional fields. Vision Helpdesk make custom field addition simple with its advance custom field addition mechanism — For adding custom fields you are absolutely not required to have any programming knowledge. Example Vision helpdesk allows you to add custom fields while operations like – User Registration User Ticket Create Staff Ticket Create

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How to Add / Manage Custom Fields | Vision Helpdesk Video Tutorials

Below video shows how to create and manage Ticket Status, Flags and Priorities in Vision Helpdesk. Ticket Statuses To make ticket categorization simple Vision Helpdesk uses ticket status. Each ticket has a status example (Open, Awating and Close ) Admin can create custom ticket statuses for his or her own convenience. Each status has a meaning – like Open indicates issues is unresolved, Awaiting — Staff has replied to ticket and waiting for clients answer and Close — Issues is resolved

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Ticket Status | Flags | Priority | Vision Helpdesk Video Tutorials

Your server does not support PHP mail() function ? don’t worry Vision Helpdesk allows you to choose alternate SMTP server to send email reply’s to your clients. By default Vision Helpdesk uses PHP mail() function to send email reply to client tickets, for some reason you want alternate method to send outgoing emails then you can setup SMTP settings in Settings Tab > > Preferences > > SMTP This SMTP setting allows Vision Helpdesk to bypass the PHP mail() function and send email directly to an SMTP server.

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SMTP Settings | Vision Helpdesk Video Tutorials

Vision Helpdesk offers extremely flexible, fine-grained privilege system it is categorized  in to three main categories – Super Admin There is only one super admin in vision helpdesk system that has a complete access to system. Domain Admin Domain Admin is a staff that has admin access to particular domain.

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Admin Access | Vision Helpdesk Video Tutorials

The major challange while designing  satellite helpdesk was creating a logical seperation between multiple company data and on top of it an access control system that will allocate/restrict privileges to staff. Vision Helpdesk offers extremely flexible, fine-grained privilege system it is categorized  in to three main categories – Vision Helpdesk Staff Access Control System Super Admin There is only one super admin in vision helpdesk system that has a complete access to system. Domain Admin Domain Admin is a staff that has admin access to particular domain. Domain Admin is created by Super Admin. Staff User Staff users can be created by domain admin and super admin

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Staff Access | Vision Helpdesk Video Tutorials

The Japan America Society of Chicago sponsored this event SOME ADVICE ON HEALTH REFORM FROM THE WORLD’S HEALTHIEST PEOPLE – THE JAPANESE featuring Prof. Greg Kasza of Indiana University.  Greg talked about 3 facets of health care in Japan: features of the health care system it’s a universal & mandatory public health insurance system out

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japanese health care

The Chicagoland Chamber hosted a program organized by Interpro Translation Solutions:  How to Brand & Market Your Business Globally. Here are the presentations they gave.  Tom Earll of Nexus Business Solutions pretty much just read his presentation, so check that out there.  John Schwartz of Aumne added these tidbits to his presentation: every department should

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global branding & marketing from Interpro

I caught with interest this little diddy in the Chicago Tribune  Groupon expands by acquiring Citydeal of Europe Hat’s off to a Chicago tech company making a bold move to go after markets outside of the U.S.  It’s mind-boggling that both of these companies are less than 2 years old & are already $B companies.

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Groupon buys into 18 European countries

According to a new report from IT research and advisory firm Gartner, IT spending across all industry markets is forecast to exceed $2.4 trillion in 2010, an increase of 4.1% compared to same period last year, with banking and financial industries leading the way. Government agencies and health care providers are also expected to boost their IT this year. The report says that IT spending by banking and financial industries will grow by 4.6% to $396.9bn in 2010, while total IT spending by communications media and services market is expected to reach $394.2bn, marking a 4.4% increase from the previous year. National and international government will show the strongest growth in 2010, with an increase of 6.2% in IT spending. Manufacturing and natural resources, and wholesale trade will experience the weakest growth through 2014, growing at 2009-2014 CAGRs of 3.0% and 3.1%, respectively

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Vertical IT Spending to Go Upwards

The Niagara Foundation hosted another luncheon speech, featuring Onno Hückmann, Counsel General of Germany in Chicago, who spoke about the fall of the Berlin Wall 20 years after the fact.  He still considers it a miracle that such a radical change occurred with the use of no military force.  He also noted it was the

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German Consul General on the fall of the wall 20 years later

The Chicago Council on Global Affairs sponsored this event THE RISE OF ISLAMIC CAPITALISM: WHY THE NEW MIDDLE CLASS IS KEY TO DEFEATING EXTREMISM featuring Vali Nasr @ Tufts U.  Here’s what he had to say: Is changing religion necessary for Islamic reform?  If so, does everything else change too?  Nasr is not convinced.  Early

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new middle class key to islamic capitalism

According to a recent report provided by the International Data Corporation (IDC), the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets, demand for IT services is anticipated to grow by 2.2 per cent for the year 2011, with IT outsourcing being the main driver behind this.

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European IT Services Market Growth

The Polish American Chamber of Commerce in partnership with the Lifescience Cluster in Krakow & Depaul University put on the US-Poland Bio Business Forum, which provided a good update on what’s going on in biotechnology in Poland. Zbigniew Kubacki, Minister Counselor Head of Trade & Investment section @ the Embassy of Poland in Washington, D.C.

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US-Poland Bio Business Forum