India Mobiles

Traditionally outsourcing vendors place coordinators on the customer site to facilitate communication with the offshore team.   This article discusses a different approach to coordinating offshore outsourcing projects where the client places a coordinator on the outsourcing vendor site to manage the offshore project. I recently read a good blog post on  Pragmatic Outsourcing titled  The Myth of the Onsite Coordinator . Often offshore software outsourcing vendors place employees on the client site as part of the offshore engagement.  As  Nick Krym mentions in his blog post, there are disadvantages to having an onsite offshore coordinator, the main being cost to the client.

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Onsite offshore coordinator vs. offshore onsite coordinator

The idea of applying a balanced scorecard to measure IT effectiveness is not new, but not many IT organizations have put this idea into practice successfully. The key to operationalizing this idea is the ability to clearly see the linkage between IT objectives (as seen by a CIO) and overall business objectives (as seen by a CEO). This linkage is not always apparent. In this post, I present a theoretical case to illustrate how such a linkage can be detected and measured using a balanced scorecard. Consider a health insurance company. The following strategy map illustrate a cause-effect linkage between tactical IT objectives and corporate strategic objectives :   This strategy map shows three of the four perspectives of a balanced scorecard (for the sake of brevity the learning perspective is ignored).

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Balanced Scorecard for IT

Crude Oil West Texas Intermediate($49.62) Oil has dropped over 67% in just 4 months. See the inlaid daily chart; the fall was confined to perfect falling parallel channel drawn from the top. The recent low is quite close on the lower end of the channel, indicates a respite for the Oil bulls in the near future, provided holds $47.5/$48 area. On the upside $53 is critical & if able to sustain above

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Short term bounce, before moving to $40-$37…?

Strait Times(1662) Near term trend: Negative/Pending reversal In the review dated 4th Nov(1864) I had anticipated the absolute reversal in the trend, at least till the year end, near 1680-1620 area. Accordingly STI fallen into anticipated area, however, in the last review I had suspected “expanding” triangle(daily chart) & as a precaution argued in favor of continuation of bearish trend, with “

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Trading close to reversal points!

World Index(294) (In house-based on 44 active indices of the world) Last 3-4 weeks, I am arguing for a “recovery” in the global stock markets, based on ‘macro’ level technical analysis of this ‘in house’ World Index (WI). This week, I maintaining my pending bullish reversal stance, despite of a 15% drop since the beginning of the month. The current month, so far, has not created a fresh low

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Holding "October" low..Reversal is in sight..

Building a Chinese software outsourcing company shortlist can be time consuming and tedious.  Fortunately, IAOP and Neo IT publish yearly global services company lists of the top outsourcing providers globally.  This article looks at the Chinese software outsourcing companies listed and the validity of these lists. Wading through websites developed by Chinese software outsourcing companies who have meticulously placed keywords to rank high in Google becomes tedious quickly.  It is easy to find more than 100 websites of Chinese software outsourcing companies that are generic and do not actually represent the companies core competencies.  As a result, buyers of offshore services often opt for expert option from service provider lists to create their initial shortlists of potential software outsourcing partners in China.  Although these lists are helpful and save time in creating shortlist, buyers should understand the analysts who create the lists do not have the resources to verify the information provided by the outsourcing companies in the application form.  Without being referred to a vendor by a trusted colleague, or hiring an outsourcing consultant to aid in vendor selection, lists provide an inexpensive way to create a shortlist. The two most respected lists in the global services industry are compiled by IAOP and Neo IT . Both lists include outsourcing companies from around the globe, and are compiled by thought leaders in the outsourcing industry.  IAOP ranks the top 100 companies, while Neo IT lists the top service providers without rankings.  Here is how the Chinese outsourcing companies have ranked over the past three years on the two lists. Chinese software outsourcing company list Company IAOP 2008 NeoIT 2008 IAOP 2007 NeoIT 2007 IAOP 2006 NeoIT 2006 HiSoft 20 34 68 Neusoft 35 25 Ranked Ranked Inspur 38 60 Bleum 77 86 Ranked 74 Ranked Beyondsoft 80 Ranked Acheivo 88 100 Objectiva 96 89 Ranked 85 Ranked Freeborders 97 Ranked Ranked Hundsun Global 98 Augmentum Ranked Ranked Dextrys ( Darwinsuzsoft ) Ranked Ranked Longtop Ranked Ranked Vanceinfo ( Worksoft ) Ranked 96 Ranked IT United * NA NA 86 Ranked 88 Ranked Beijing software testing and QA center 89 Considering both these lists are compiled by industry experts, it is surprising how much they differ.  For example, IAOP ranks Hisoft as the 20 th outsourcing provider in the world, while Neo IT does not include Hisoft in their top 100.  The fact that these lists differ substantially shows the difficulty in ranking Chinese outsourcing companies from overseas.  If the industry experts can not agree on the top companies in China, think of the difficulty Western companies new to outsourcing have creating a list from scratch.

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Chinese software outsourcing company lists

The world’s second largest economy -Japan , according to its top government official is indeed in recession as the economy once again fell another 0.1 percent in the third quarter aside from a 3 percent drop on the second quarter. Since Japan is such a big exporter of goods, a more robust yen hurts profits for Japanese firms as sales from abroad get translated back into yen. The more that the yen has climbed, the worse Japan’s stock market has performed, which has resulted in a ripple effect on European and U.S

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Japan is in recession, govt official confirms

Global delivery company DHL is forced to cut 9500 jobs within United States but will continue to operate business to other countries. The company is dropping the US based or domestic-only jobs to minimize future uncertainties. “We see [a] significant shortfall in the U.S. part of our express business due to the fact that the economy has weakened deeply,” said Frank Appel, chief executive of DHL’s parent company Deutsche Post World Net

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DHL-US to cut 9500 jobs

In an earlier post [ Kishore's Law ], I had posited that Indian software vendors need to make themselves accountable for final results. Signs of that happening are begining to show now with Satyam making the move to outcome-based billing: In a bid to earn higher revenues from transformational outsourcing contracts, India’s fourth largest software services company Satyam Computer Services will work with customers in the US and UK on performance-linked projects where it will get paid based on the tangible business benefits accrued by a customer

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Satyam Breaking Out of Commodity Play?

China , the world’s fourth largest economy is making its biggest move to guard its economy against global financial crisis. It recently announced $586 billion stimulus plan package as part of its plan to backup its ailing economic status. China’s statement said the Cabinet, at a meeting chaired by Premier Wen Jiabao, had “decided to adopt active fiscal policy and moderately easy monetary policies.” The statement said the spending would focus on 10 areas. They included picking up the pace of spending on low-cost housing — an urgent need in many parts of the country — as well as increased spending on rural infrastructure

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China reveals massive stimulus plan to boost economy

With the new administration next year, Wall Street spectators, investors are trying to figure out what would be the best stocks that would shake and move the Wall Street. An Obama victory also could get consumer confidence out of its doldrums and help a variety of sectors. “The good news is the American public got the change they wanted yesterday,” says Peter Miralles, president of Atlanta Wealth Management. “Consumer confidence is at all-time lows

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what stock could fare best in Wall Street on Obama Adminnistration

The month of October was in full red at Wall Street as October ends. This month was tagged as the worst-ever in the US stock markets as Dow jones was in wild ride and S&P lost 198 points. The markets have suffered under the weight of a deteriorating housing market, an ongoing credit crisis, sluggish profits and falling commodity prices. Worst of all, economists say, is that there seems to be no end in sight.

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October is the ever-worst month for Wall Street

Japan , being tagged as the number two in global economy is now being wrapped with fears over the financial crisis. To ensure economic stability, Japan has recently announced $275 billion package to support and maintain it economic status. The economic package comes on the heels of an ¥11.7 trillion supplementary budget approved by Parliament. That plan included help for fishermen and farmers to deal with high fuel prices, and assistance for part-time workers to find better jobs

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Japan reveals $275bn package to support economy

US software outsourcing company CSC, one of the world’s largest IT outsourcing firms, said yesterday it will launch a new delivery center in China as the global financial crisis may force more Western companies to outsource their business to the country. Michael Laphen, chairman and chief executive officer of CSC, said the financial turbulence would force

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IT Outsourcing Giant to Set Up New Center

In a report published by US financial management and advisory firm, Merrill Lynch, half of Europe’s millionaires are Russian and their number is growing twice as fast as the global rate. So with all this money is the Russian financial sector geared up for wealth management? Sergey Shelyagin, director at EPAM Systems, observes that although the Russian banks are quite keen to offer such services, overall, they noticeably yield to the longstanding experience, knowledge and efficiency of European banks in this sector (such as UBS and Credit Suisse). Shelyagin, whose employer, EPAM Systems, assists banks and various financial institutions with the development of wealth management technologies, observes that the interest in wealth management in Russia manifests itself in a host of dedicated conferences and forums.

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Wealth Management Technologies in Russia

Let us take a look at EDS now. After struggling to bootstrap an India capacity for many year, EDS acquired the Indian vendor MphasiS, whose strength in business process outsourcing is formidable [ EDS – India To Merge Into MphasiS ] Earlier this year, EDS was acquired by HP, creating a behemoth that could rival IBM [ With EDS, HP Buys Its Way Into Outsourcing Big League ]. The HP hardware lineage, combined with the EDS services lineage, combined with MphasiS’s India lineage brings this company neck-to-neck with IBM (though it still lacks the software products story of IBM). Therein lies the problem. This is really three companies masquerading as one !       Combining these three lineages is not going to be easy and any success, at best, is bound to be patchy

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MNC Vendors in India – EDS-HP

“Forewarned is forearmed” is a golden rule of life. Outsourcing is no exception. If your outsourcing initiatives are successful or fail depends mostly on the way you perceive outsourcing and communicate with your outsourcing partner, In other words: set firm goals and keep your eyes wide open. InfoWorld talked to industry experts to summarize their best advice, based on their own and their clients’ experience

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Forewarned is Forearmed

The BPO-KPO sector in India is facing the heat of the US slowdown , particularly following recent events in the financial markets. Businesses of a host of small- and mid-sized firms have taken a further hit in the industry since a major chunk of business comes from banking and financial services firms in the US. “The

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BPO Companies Have Taken a Hit as US Crisis Deepens

One of the criteria taken into account when choosing an outsourcing destination is governmental support in this country. In this respect Russia is becoming a tasty morsel: firstly, the creation of technoparks, then the increase of university places for students of technical branch of study, and now spending on technology-based research programs (about $25 billion) including the creation of two national research universities. Prime Minister Vladimir Putin made this announcement as he spoke at a science and education conference.

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Russia Contributes to Hi Tech Future

The Wall Street collapse will take the most toll on the knowledge process outsourcing (KPO) business in India , according to industry experts, but firms are optimistic that the meltdown will still create opportunities for outsourcing. The filing of bankruptcy by investment bank Lehman Brothers has hit its KPO services provider eClerx Services, hard. The

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KPO Firms Don’t Lose Heart Despite Wall Street Woes

According to a new study conducted by the Economist Intelligence Unit, the business information arm of The Economist Group, and sponsored by the Business Software Alliance (BSA), the United States continues to rank first in the annual global IT industry competitiveness index. However its score has gone down a bit compared to the previous year as many other countries are nipping at its heels. The study assessed and compared the information technology industry environments of 66 economies to determine the extent to which they enable IT sector competitiveness. According to the Economist Intelligence Unit, six factors combine to create a sound environment for the IT sector, including: overall business environment, IT infrastructure, human capital, legal environment, research and development environment, and support for IT industry development. Interesting to notice is that in this study Russia goes right after India and ranks higher than China.

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The Economist Intelligence Unit Reveals IT industry Competitiveness Index